Artisan Windows Privacy
Policy
Who We Are
Artisan Windows is a replacement window and door company based in
Weston-super-Mare.
Maintaining the security of your data is a priority at Artisan Windows, and we
are committed to respecting your privacy rights. We pledge to handle your data
fairly and legally at all times. Artisan Windows is also dedicated to being
transparent about what data we collect about you and how we use it.
Aim of Our Policy
We are committed to maintaining the trust and confidence of visitors to our
website and those visitors that request a quotation or go on to order products.
In particular, we want you to know that Artisan Windows is not in the business
of selling, renting or trading email lists with other companies and businesses
for marketing purposes. We just don’t do that sort of thing. But just in case
you don’t believe us, in this Privacy Policy, we’ve provided detailed
information on when and why we collect your personal information, how we use it,
the limited conditions under which we may disclose it to others and how we keep
it secure. Grab a cuppa and read on.
Why We Collect Data
Through the course of our business we need to collect personal data from our
customers in order to prepare quotations and/or install products in customers
homes and in the instance of installation require that information is shared
with both FENSA for the purpose of registering the installation under the self
certification Competent Persons Scheme for Building Control, and secondly with
the GGFi insurance company for the purpose of issuing an Insurance Backed
Guarantee. Customers data is not shared with any other commercial third-party
and the security of customers data held by ourselves is of paramount importance
to us.
Special Circumstances
In certain instances we may need to share your data directly with the Local
Authority or Government Departments (Building Control or Planning), or we may
have legal obligation under the Law to disclose data.
What We Do With Your Data
Information provided by perspective customers in the preparation of a quotation
is typed into a spreadsheet program file which is then used to produce an
electronic and physical (printed) document. In addition if an electronic
document has been requested by the customer their email address is added to an
email client address book for the purpose of delivering the quotation.
If the customer proceeds with the quotation then that same spreadsheet file
expands to produce one internal document (our job sheet), and also at the same
time an undated final invoice (dated and issued when work is complete.
Both quotations and invoices in their electronic versions are converted and
combined with other documents (containing vital information) into the universal
PDF format for emailing.
In all cases in addition to the electronic formats (spreadsheet and PDF) a
physical paper version is also printed and held in a binder.
When a job is complete our job sheet, manufacturer order acknowledgements, the
signed contract between ourselves and your final invoice are saved as one file
both in electronic (PDF) format and a physical copy for future reference during
the guarantee period.
How We Store Your Data
The electronic personal data we hold (quotations, invoices, job sheets and
contracts and email addresses) are held on an encryted computer hardrive at our
office. Copies of this data are also held on an encrypted USB storage device
(for back up in the event of computer failure).
Physical (paper) files are held in job binders at our office which is secure and
monitored by CCTV
How Long We Keep Your Data
In the case of quotations the electronic and paper files are deleted or
destroyed after two years.
In the case of quotations that proceed to the order stage electronic and paper
files are destroyed after ten years.
In the case of email addresses customers who have not contacted us for two years
are deleted from our email client address book.
Website and Browsing
We do not collect personal information as result of your browsing our site. We
do not currently use Web Analytic tools to monitor visitor numbers or interest
in particular pages but if we decide for commercial reasons to do this at a
later date it would merely be for anonymous statisical purposes only.
Cookies Policy
We use a system of classifying the different types of cookies which we use on
the Website, or which may be used by third parties through our website. The
classification was developed by the International Chamber of Commerce UK and
here we explain more about which cookies we use, why we use them, and the
functionality you will lose if you decide you don't want to have them on your
device.
What is a cookie?
Cookies are text files containing small amounts of information which are
downloaded to your personal computer, mobile or other device when you visit a
website. Cookies are then sent back to the originating website on each
subsequent visit, or to another website that recognises that cookie. Cookies are
useful because they allow a website to recognise a user's device.
How long are cookies stored for?
Persistent cookies - these cookies remain on a user's device for the period of
time specified in the cookie. They are activated each time that the user visits
the website that created that particular cookie.
Session cookies - these cookies allow website operators to link the actions of a
user during a browser session. A browser session starts when a user opens the
browser window and finishes when they close the browser window. Session cookies
are created temporarily. Once you close the browser, all session cookies are
deleted. Cookies do lots of different jobs, like letting you navigate between
pages efficiently, remembering your preferences, and generally improve the user
experience.You can find more information about cookies at
www.allaboutcookies.org and www.youronlinechoices.eu
Cookies used on the Website
Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are
essential in order to enable you to move around the Website and use its
features, such as accessing secure areas of the Website.
Performance cookies
These cookies collect anonymous information on the pages visited. By using the
Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website, for
instance which pages visitors go to most often, and if they get error messages
from web pages. These cookies don't collect information that identifies a
visitor. All information these cookies collect is aggregated and therefore
anonymous. It is only used to improve how the Website works.
Functionality cookies
These cookies remember choices you make to improve your experience. By using the
Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user
name, language or the region you are in) and provide enhanced, more personal
features. These cookies can also be used to remember changes you have made to
text size, fonts and other parts of web pages that you can customise. They may
also be used to provide services you have asked for such as watching a video or
commenting on a blog. The information these cookies collect may be anonymised
and they cannot track your browsing activity on other websites.
Third party cookies
These cookies allow third parties to track the success of their application or
customise the application for you. Because of how cookies work we cannot access
these cookies, nor can the third parties access the data in cookies used on our
site.
For example, if you choose to ‘share’ content through Twitter or other social
networks you might be sent cookies from these websites. We don't control the
setting of these cookies, so please check those websites for more information
about their cookies and how to manage them.
Mailing Lists
We do not email customers or prospective customers with offers nor post out
offers. As we do not share your information with other parties your data is not
included in any third party mailing list as a result of your dealings with us.
In Person
We do not discuss or reveal your personal information with any third parties for
example other tradesmen companies or customers without your express consent. For
example you may ask us to pass on your details to get a builder or electrician
to contact you or a relative or friend that also happens to be a customer.
Customer Rights
If you wish to to view amend or delete any information we hold about you please
contact our data controller James Lewandowski using the email address
artwin@fmail.co.uk
The first time you do wish to do that is free of charge however the law says we
have a right to charge a “reasonable” fee for for subsequent requests, however
each subsequent request will be treated on it merits rather than looked on as a
source of revenue.